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1732173 Niven, Paul R.:
Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies
   Preis:   € 37,90

Einband: Gb
Auflage: 1. Auflage
Verlag: John Wiley & Sons New York
Erscheinungsdatum: 7/2003
Seiten: 320 S.

ISBN-10: 0-471-42328-9   
ISBN-13: 978-0-471-42328-7

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Beschreibung
The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard.
* Guides government and nonprofit organizations through the implementation of a performance management system using the Balanced Scorecard.
* Authors bring a wealth of implementation knowledge and experience to this book, leading to hands-on, practical guidance and tips to that ensure success.
* Identifies and tackles head-on the serious obstacles unique to the world of government and nonprofits in implementing the balanced scorecard methodology.
* Includes action plans to walk the reader through specific implementation challenges.
Inhalt
Preface.
Acknowledgments.
PART ONE: INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED SCORECARD.
Chapter 1: Introduction to the Balanced Scorecard.
Chapter 2: Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors.
PART TWO: POURING THE FOUNDATION FOR BALANCED SCORECARD SUCCESS.
Chapter 3: Before You Begin.
Chapter 4: Training and Communication Planning for Balanced Scorecard Success.
Chapter 5: Mission, Values, and Vision.
Chapter 6: Strategy: The Core of Every Balanced Scorecard.
Chapter 7: A Balanced Scorecard within Your Performance Management Framework.
PART THREE: DEVELOPING YOUR BALANCED SCORECARD.
Chapter 8: Developing Performance Objectives on a Strategy Map.
Chapter 9: Performance Measures, Targets, and Initiatives.
PART FOUR: MAXIMIZING THE EFFECTIVENESS OF THE BALANCED SCORECARD.
Chapter 10: Creating Alignment by Cascading the Balanced Scorecard.
Chapter 11: Linking Resource Allocation to the Balanced Scorecard.
Chapter 12: Reporting Results.
Chapter 13: The City of Charlotte: A Balanced Scorecard Success Story.
Chapter 14: Sustaining Balanced Scorecard Success.
Glossary of Key Balanced Scorecard and Performance Management Terms.
Index.
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